Missing sign-in email
Check spam first, then visit the sign-in page and request a fresh link using the same email address as your JVZoo purchase.
Real-person support
Tell us what you need help with.
Use the support button at the bottom of this page or email us. Include the email address used at checkout and your JVZoo receipt or order number when the question is about access, billing or a refund.
Contact Pitch support
A person reads every message. We will reply to the email address you provide as soon as possible.
Self-serve answers
Open the knowledgebase
Read the knowledgebase first
How a project runs, the questions it asks, what the three documents are, rewrites, allowances, Pitch Pro and refunds — most questions are answered there, in one page.
Pitch is not showing
Send the receipt number and purchase email so we can confirm the entitlement attached to your GoCushy account.
A project did not finish
Tell us the project name, what you clicked and what appeared on screen. Do not send passwords, payment-card details or other secrets.
30-day refund period
Need to request a refund?
Email support within 30 days of purchase from the address used at checkout and include the JVZoo receipt or order number. Refunds are returned through the original retailer and payment path, and access to the refunded product is removed.
Submitting a request does not require you to share card details. For the complete service and usage terms, read Terms & privacy.